Eligibility for Returns:
- Our product is eligible for return within 30 days from the date of purchase.
- To be eligible for a return, the product must be in its original packaging, unaltered, and in the same condition as when you received it. Please note that the product should not be disassembled.
- Proof of purchase, such as a receipt or order confirmation, is required for all returns.
Defective or Damaged Products:
- In the rare event that you receive a defective or damaged product, please get in touch with our customer support team immediately.
- Depending on the circumstances, we will work with you to resolve the issue promptly, whether through replacement, repair, or refund.
Shipping Info
- Shipping Destinations:
We highly recommend you use a North American address to receive your parcel, but we do offer worldwide shipping for our products. Wherever you are located, we will make every effort to deliver our products to your desired destination.
- Processing Time:
After receiving your order, we require a processing time of 1-2 business days to prepare and package your package for shipment. Please note that this does not include weekends or holidays. We will inform you if the package needs more time to prepare.
- Shipping Methods and Delivery Time:
Delivery times may vary depending on your location and the shipping method chosen during checkout.
Standard shipping typically takes 3-7 business days for North American orders and 14-21 business days for international orders.
- Shipping Costs:
Shipping costs are calculated based on the destination, package weight, and shipping method chosen during checkout.
The shipping cost will be displayed during the checkout process before you complete your purchase.
- Order Tracking:
Once your products are shipped, we will provide you with a tracking number via email.
You can use this tracking number to monitor the progress of your shipment on the carrier's website or through our tracking portal.
- Other info:
Please note that due to shipping regulations, shipping products with batteries to certain countries may require additional time for preparation. We will inform you if there are any delays in shipping to your location.
Please be aware that customs fees, taxes, or import duties may apply to international orders.
Any additional charges levied by customs authorities are the responsibility of the customer.
Any additional charges levied by customs authorities are the responsibility of the customer.
If you have any questions or concerns about your order, please contact our customer support team.