FAQ
Welcome to our FAQ page, where we address common questions and provide helpful information about our products and services. We understand that you may have queries regarding orders, shipping, warranties, returns, and more. This page aims to provide clear and concise answers to frequently asked questions to assist you in your journey with us. If you can't find the answer you're looking for, please don't hesitate to contact our customer support team, who will be happy to assist you.
What is your shipping policy?
We offer worldwide shipping. Shipping costs and estimated delivery times may vary depending on your location. During the checkout process, you will be provided with available shipping options and corresponding costs. Once your order is shipped, you will receive a confirmation email with tracking information.
Do you offer product warranties?
Yes, we offer warranties for our products. The specific warranty period may vary depending on the product. Please refer to the product documentation or warranty information provided on the product page for detailed warranty terms and conditions.
How can I contact your customer support?
If you have any questions, concerns, or need assistance, our customer support team is ready to help. You can reach us by support@eimtechnology.com during our business hours (9:30am - 6:pm PST). Alternatively, you can use the contact form on our website to send us a message, and we will get back to you as soon as possible.
Are there any discounts or promotions available?
We occasionally run discounts and promotions on select products. To stay updated on our latest offers, sign up for our newsletter or follow us on social media platforms. Additionally, if you work with an educational institute, you can contact us for a bulk purchase price.